Avaya Partner ACS - Need help with Outgoing calling

[Dan]

I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.

I would appreciate any and all input from you who know this stuff way
more than I do!

TIA,
Dan

[Terry]

Post by Dan
I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.
I would appreciate any and all input from you who know this stuff way
more than I do!
TIA,
Dan

The VM dials "9" and goes out on a trunk group. You have to allow for that.

TerryS

[Dan]

Do I need to worry about trunk groups even if our system doesn't
require you to dial "9" for an outside line?

Post by Terry

Post by Dan
I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.
I would appreciate any and all input from you who know this stuff way
more than I do!
TIA,
Dan

The VM dials "9" and goes out on a trunk group. You have to allow for that.
TerryS

[Terry]

Yes, the VM dials nine (more or less), also see below which I forgot. Only
live lines (non-ringing) should be assigned to the voice mail ports in hunt
group 7.

TerryS

Post by Dan
Do I need to worry about trunk groups even if our system doesn't
require you to dial "9" for an outside line?

Post by Terry

Post by Dan
I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.
I would appreciate any and all input from you who know this stuff way
more than I do!
TIA,
Dan

The VM dials "9" and goes out on a trunk group. You have to allow for that.
TerryS

[Rich Piehl]

Post by Dan
I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.
I would appreciate any and all input from you who know this stuff way
more than I do!
TIA,
Dan

It's been a while since I worked on a Partner, but two things I thought
of to check.

By default when a Partner system is initialized it grants line access to
every line in the capacity of the system to every station. So if your
system has a capacity for 20 lines, but you only have dial tone
connected to 6 unless the programming is changed when a station goes off
hook to an outside line it's going to try to use line 20. Obviously if
there's no dial tone there the call is not going to be completed.

Second thought. Somebody may have restricted access to outside lines
for VM ports. So it can't access outside dial tone.

In the 'whatever it's worth' department.

Take care,
Rich

God bless the USA

[Dan]

Rich and Terry,

I have tried both of your recommendations and am still not able to
dial out. When I checked Hunt Group 7, I made sure that extensions
18-23 were assigned. These correspond to the 6 ports of the Messaing
card for rack slot 1. I made sure these were working by dialing
extensions 18-23 and getting the voice mail to answer.

Any more ideas? I have to be getting close!

Thank you both for all of your help.
Dan

[Rich Piehl]

Post by Dan
Rich and Terry,
I have tried both of your recommendations and am still not able to
dial out. When I checked Hunt Group 7, I made sure that extensions
18-23 were assigned. These correspond to the 6 ports of the Messaing
card for rack slot 1. I made sure these were working by dialing
extensions 18-23 and getting the voice mail to answer.
Any more ideas? I have to be getting close!
Thank you both for all of your help.
Dan

I'd program a line appearance for all lines on to a phone (depending on
how many lines it may take two phones). Then I'd leave a message in a
mailbox that's supposedly set to external notify. They you can watch
and see whether the call is trying to get out of the system or whether
there's something wonky with the outdial and the notify in the
voicemail. Try to narrow down the source of the problem.

If you can see it out dial onto a line you should be able to monitor the
call with a butt set to see where the problem in the setup is.

Take care,
Rich

God bless the USA

[Terry]

Post by Dan
Rich and Terry,
I have tried both of your recommendations and am still not able to
dial out. When I checked Hunt Group 7, I made sure that extensions
18-23 were assigned. These correspond to the 6 ports of the Messaing
card for rack slot 1. I made sure these were working by dialing
extensions 18-23 and getting the voice mail to answer.
Any more ideas? I have to be getting close!
Thank you both for all of your help.
Dan

Why were you programming #401, 407, 408 ? Make sure the VM ports are
unrestricted. Also I have been assuming you have only three lines, since you
said that the VM is in slot 1. Thats a pretty big voice mail for a three
line and eight phone system. And conventionally it is in the last slot after
all other cards. And # 302 should be none for all voice mail ports.

TerryS

[Dan]

You're right, the 6-port VM is a bit overkill, but I knew the day
would come when I needed the additional features.

I checked #302 - all ports/lines are unrestricted. Not sure what else
to try.

Post by Terry
Why were you programming #401, 407, 408 ? Make sure the VM ports are
unrestricted. Also I have been assuming you have only three lines, since you
said that the VM is in slot 1. Thats a pretty big voice mail for a three
line and eight phone system. And conventionally it is in the last slot after
all other cards. And # 302 should be none for all voice mail ports.
TerryS

[TouchToneTommy]

Don't know if you have solved this, but....

The outcalling number must start with "9*", that's NINE STAR. This
causes the VM port to grab a line (9) and PAUSE (*) for the dial tone
before dialing the rest of the outcalling number. Log into a mailbox,
press 6 for outcalling, then 3 for INSTRUCTIONS for entering
outcalling numbers, and you will be given this information.

The lines that it picks from are those lines assigned to the VM ports.
You can check this in #301 for the 5th and 6th VM ports. As soon as
the port extensions are added to Hunt Group 7, they will access
Intercom first, and after dialing 9 they will access lines from 1
through whatever is assigned.

Then make sure that you aren't restricted in #302, #307, #401 and
#404. You probably aren't, because you would have to specifically add
the VM ports to these settings, but stranger things have been
programmed.

Post by Dan
I'm trying to get our phone system programmed to make outgoing calls
to employee's call phones when they have received a voice mail
message. The system is a Partner ACS 3.0 with a 6-port Messaging 1.0
module. So far I have enabled outgoing calls on the appropriate
extensions (within the ACS programming as well as the Messinging User
Programming). I've added the outgoing numbers, again in both places
above as well as in the Outgoing Call Restriction (#401) and Allowed
Phone Numbers and Lists (#407/#408). I know that the 6-port card uses
ports 5 & 6 for outgoing, but I'm not sure how they are mapped to a
particular line. The programming for Allowes Numers and Lists is not
clear with regard to selecting a port, etc.
I would appreciate any and all input from you who know this stuff way
more than I do!
TIA,
Dan

[Dan]

Hello TT Tommy,
Thanks for your reply. I'm still not able to get my outcalling to work
so your timing is good. Just curious if I need to use "9*" even if my
system does not use "9" to dial out. Currently I'm using only the
10-digit tel number in my dial out list. I think you may have cleared
something up for me. I was unsure how outcalling knew which line to
use. I have 3 lines and want to only use one of them for outcalling. I
will check #301 to make sure I have the lines set correctly. Not sure
why the intercom would need to be accessed first. Maybe you can
elaborate on that.

Thanks,
Dan

On Sat, 01 Sep 2007 15:59:33 -0700, TouchToneTommy

Post by TouchToneTommy
Don't know if you have solved this, but....
The outcalling number must start with "9*", that's NINE STAR. This
causes the VM port to grab a line (9) and PAUSE (*) for the dial tone
before dialing the rest of the outcalling number. Log into a mailbox,
press 6 for outcalling, then 3 for INSTRUCTIONS for entering
outcalling numbers, and you will be given this information.
The lines that it picks from are those lines assigned to the VM ports.
You can check this in #301 for the 5th and 6th VM ports. As soon as
the port extensions are added to Hunt Group 7, they will access
Intercom first, and after dialing 9 they will access lines from 1
through whatever is assigned.
Then make sure that you aren't restricted in #302, #307, #401 and
#404. You probably aren't, because you would have to specifically add
the VM ports to these settings, but stranger things have been
programmed.

[TouchToneTommy]

Sorry for the long time between posts.

When you put the voice mail ports into Hunt Group 7, they
automagically start accessing Intercom first. This is so they can go
off hook and dial #09+Extension No. to turn on a message waiting
light, and #10+Extension No. to turn it off.

You must have lines assigned to the ports, so they can go off hook and
dial 9 to grab one of them to do the outcalling. If you only want one
particular line to be used for the outcalling, just assign that one
only.

If you look at the voice mail ports in Centralized Telephone
Programming, even though it looks like the lines are set for Immediate
Ring, they will only receive calls on line based on what's programmed
in #206, #506, and #507. They will also receive calls on lines that do
not appear in the voice mail port's line assignment.

Hope that clears some things up, maybe clear as mud!!

Post by Dan
Hello TT Tommy,
Thanks for your reply. I'm still not able to get my outcalling to work
so your timing is good. Just curious if I need to use "9*" even if my
system does not use "9" to dial out. Currently I'm using only the
10-digit tel number in my dial out list. I think you may have cleared
something up for me. I was unsure how outcalling knew which line to
use. I have 3 lines and want to only use one of them for outcalling. I
will check #301 to make sure I have the lines set correctly. Not sure
why the intercom would need to be accessed first. Maybe you can
elaborate on that.
Thanks,
Dan
On Sat, 01 Sep 2007 15:59:33 -0700, TouchToneTommy

Post by TouchToneTommy
Don't know if you have solved this, but....
The outcalling number must start with "9*", that's NINE STAR. This
causes the VM port to grab a line (9) and PAUSE (*) for the dial tone
before dialing the rest of the outcalling number. Log into a mailbox,
press 6 for outcalling, then 3 for INSTRUCTIONS for entering
outcalling numbers, and you will be given this information.
The lines that it picks from are those lines assigned to the VM ports.
You can check this in #301 for the 5th and 6th VM ports. As soon as
the port extensions are added to Hunt Group 7, they will access
Intercom first, and after dialing 9 they will access lines from 1
through whatever is assigned.
Then make sure that you aren't restricted in #302, #307, #401 and
#404. You probably aren't, because you would have to specifically add
the VM ports to these settings, but stranger things have been
programmed.