Hosted IVR with API or web interface desired

[c***@omelas.com]

We want to enable our clients to order products from us via an IVR
system. We have an established software solution for delivery written
in JBOSS we want to find a hosted IVR solution that is scalable and
preferably international. We want out clients to be able to call into
a phone number answer a few IVR questions and then interfaced to our
system in some manner so that our system can start the shipping
process seconds after the end of their call.

Does anyone know of hosted IVR systems that have the ability to
interface to them to transfer information?

Any thoughts or suggestions welcome.

Chas

[Joss]

Post by c***@omelas.com
We want to enable our clients to order products from us via an IVR
system. We have an established software solution for delivery written
in JBOSS we want to find a hosted IVR solution that is scalable and
preferably international. We want out clients to be able to call into
a phone number answer a few IVR questions and then interfaced to our
system in some manner so that our system can start the shipping
process seconds after the end of their call.
Does anyone know of hosted IVR systems that have the ability to
interface to them to transfer information?
Any thoughts or suggestions welcome.
Chas

Hi Chas,

I have made something similar for my company - our customer service
wanted an IVR system that will query the CRM system for the customer's
subscribed services and debt status so the call can be transferred to
the right queue accordinly.
I've implemented this using an inhouse Asterisk PBX www.asterisk.org.
I used its AGI interface to access a web service that performed the
actions on the CRM system - which could be ordering the products in
your case.
While my system is inhouse, you might run a search for such hosted
service.

Joss.