Panasonic KX-t7633 "Message" button question

[Roveer]

We have our integrator in programming our phone system with a TVA50
voicemail system. There's a button on the T7633 handsets called
"message" which I feel should be our easy access to our voicemail.
The installer is telling me I have to hit "intercom, 500" to get to my
voicemail. Can someone tell me if it is possible to get the "message"
button to bring the user to their voicemail box. This seems like it
is the intended function of this button. Clearly our installers need
a little help from the customer on this one.

Many thanks.

Roveer

[Carl Navarro]

Post by Roveer
We have our integrator in programming our phone system with a TVA50
voicemail system. There's a button on the T7633 handsets called
"message" which I feel should be our easy access to our voicemail.
The installer is telling me I have to hit "intercom, 500" to get to my
voicemail. Can someone tell me if it is possible to get the "message"
button to bring the user to their voicemail box. This seems like it
is the intended function of this button. Clearly our installers need
a little help from the customer on this one.
Many thanks.
Roveer

Is the message light lit? It might be a convenience to you to press
the message light and go to voice mail, but I have a lot of cutomers
where it would be a PITA. You could program one of the 24 or 36
buttons for VM access (program, button, 2 500, store), but it is
seldom used after you set up the voice mail box.

Your vendor may not have been clear, but try this:

If you have a message, press the message button and it will display
who sent it to you, then pick up the handset or press the speaker
phone button and you will go to that person or voice mail.

If you want to access voice mail directly, dial 500 on the intercom.

My guess is the installer is doing just fine.

Carl