Post by m***@verizon.netI am adding external standard answering machine to a partner plus
phone system. The answering machine has dial tone and can manually
answer and call out. The problem is that it does not receive any
incoming calls does not ring and does not pick up/answer when the line
is called.
I have checked the assigns in the manual and then double checked but
it still doesn't answer/ring ?
Ok, so you know a POTS phone doesn't ring on the port 10. Can you plug
the PTOS phone into another extension and dial that extension as an
intercom call? Since you're not dealing with C.O. ringing assignments
at this point, it should ring by default. If not, the ring voltage
generator is dead.
If it does ring, look at your programming.
--- Single Answering Machine
The single answering machine setup serves the entire system. The
answering machine is connected to its own extension, and can
cover all the lines in the system, or as many lines as you assign to it.
You can install the answering machine on an extension by itself, or
combine it with a system phone or a standard phone on the same extension
(see “Combination Extensions” in the PARTNER Plus Communications System
Installation guide).
To Use
- Go to the machines to manually play back messages.
- From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message
retrieval code.
- From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code. Note,
however, when calling in from outside, you can retrieve messages only
from the first machine that answers.
To Program
1. Use Line Assignment (#301) to assign all the lines to extension x
that you want the answering machine to cover.
2. Set Line Ringing for all lines assigned to extension X to Immediate
Ring.
3. Make sure extension X is not assigned as a Call Waiting (#316)
extension, Pickup Group Extension (#501), Calling Group Extension
(#502), Night Service Group Extension (#504), or Hunt Group Extension
(#505).
--- Personal Answering Machine
A personal answering machine is used to answer all the calls that ring
at a certain extension It is useful for the following situations:
- When you do not want to dedicate an extension to an answering machine
- When the extension receives a lot of intercom calls
- When outside calls come through a receptionist and are transferred to
the extension When an extension has a private line
To Use
- Go to the machine to manually retrieve messages.
- From any system extension, make an intercom call to the extension.
- When the machine answers, dial the message retrieval code.
- From outside the system, call in and have someone transfer you to the
extension. When the machine answers, dial the message retrieval code.
To Program
1. Set Line Ringing for all lines assigned to extension X to the desired
ring (Immediate, Delayed, or No Ring).
2. If the lines assigned to extension X are also assigned to other
extensions, adjust the answering machine to answer on the third or
fourth ring so that it does not answer calls before someone else can.
(If the answering machine is to cover transferred calls, make sure the
number of rings is less than the amount of transfer return rings set for
the extension. This assures that the answering machine will pick up
transferred calls before they return to the transfer return extension.)
If you intercept a call from the answering machine, you will hear a
click to notify you that the answering machine has turned off.