integrating PBX with application

[binilmb]

im developing an application that communicate with PBX using the PBX Log.
so need some help regarding this.

1) any link to get different PBX models and their bands

2) is there any international standards/format for PBX log file

2) how can i add different PBX models to choose from. is ther any API
available

pls help


-------------------------------------
Binil



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[Robert Bonomi]

Post by binilmb
im developing an application that communicate with PBX using the PBX Log.
so need some help regarding this.
1) any link to get different PBX models and their bands

<http://www.google.com>

However I've never seen a PBX that came with a band. Usually only some
bells and whistles.

Post by binilmb
2) is there any international standards/format for PBX log file

No

Post by binilmb
2) how can i add different PBX models to choose from.

By writing the code to select one of the models _your_ application supports.

Post by binilmb
is ther any API
available

No.

Post by binilmb
pls help

Recommend your company hire a professional who knows what they're doing in
this area.

[Morten Reistad]

Post by binilmb
im developing an application that communicate with PBX using the PBX Log.
so need some help regarding this.
1) any link to get different PBX models and their bands
2) is there any international standards/format for PBX log file

Short answer : NO.

This is proprietary hell. You need explicit documentation for the
PABX and the correct software version you are using.

Post by binilmb
2) how can i add different PBX models to choose from. is ther any API
available

The only solution I can think of that works out is some
third party controller. They cost $$$$$$. MANY $$$$$.

-- mrr .. bearer of bad news

[Dmitri(cabling-Design.com)]

Dmitri(cabling-Design.com) had written this in response to
http://forums.cabling-design.com/telecomtech/integrating-PBX-with-application-5852-.htm

Post by binilmb
im developing an application that communicate with PBX using the PBX Log.
so need some help regarding this.
1) any link to get different PBX models and their bands
2) is there any international standards/format for PBX log file
2) how can i add different PBX models to choose from. is ther any API
available
pls help
-------------------------------------
Binil

As others correctly pointed out, PBXes in general, call logging included,
are a proprietary hell. They've managed to avoid standardization for so
many years, every manufacturer fighting tooth and nail to be able to sell
their proprietary hardware to old clients (Customer Retention 101).

That said tho, I think you may be better off if you get some terminology
straight and then start a more precise Google searching armed with proper
terms.

PBX logs can be called CDR (call detail record) or SMDR (station message
detail recording). As an Avaya guy I used to deal with formats such as

59 Character
Expanded
INT ISDN
LSU
..
and the most fun of all:
..
Unformatted


This is by no means an exhaustive list, you will *definitely* encounter
more, and I would presume that different manufacturers may be calling the
very same format by different names, too (just to stay on the safe
proprietary side - see Customer Retention 101)

I sort of vaguely remember that some of the formats have their own
Wikipedia entries, so not all is lost here. You may be able to find enough
useful info to start your project from just some free internet resources.

The way to extract that data from the PBX can range from catching output
of an RS232 port to TCP or UDP data stream, to opening a certain file from
a certain location on a PC that's connected to PBX in a magical
proprietary way :)
I am certainly not aware of one standard API (no standards allowed here -
see Customer Retention 101) for log extraction.


Good luck!

-------------------------------------
Best Regards,
Dmitri Abaimov, RCDD
http://www.cabling-design.com/homecabling/
Home Cabling Guide, Cabling Forum, color codes, pinouts and other useful
resources for premises cabling users and pros



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