IP Office and TAPI

[Matt]

Hey All,

I am developing a third party IP Office software and was having
trouble reading Agent states. I am stuck here so even a nudge in the
right direction would be huge.

Does anybody know if it is possible to read the Login/Logout status of
agents using TAPI. Additionally, is it possible to read the Hunt
Group Status (Enabled/Disabled) of the agent also using TAPI.

I am not married to the idea of using TAPI, so any other method that
lets me read IP Office Agent states would be helpful to me as well.

As always, thanks in advance for any help
-Matt

[telecom-gear.com]

Post by Matt
Hey All,
I am developing a third party IP Office software and was having
trouble reading Agent states. I am stuck here so even a nudge in the
right direction would be huge.
Does anybody know if it is possible to read the Login/Logout status of
agents using TAPI. Additionally, is it possible to read the Hunt
Group Status (Enabled/Disabled) of the agent also using TAPI.
I am not married to the idea of using TAPI, so any other method that
lets me read IP Office Agent states would be helpful to me as well.
As always, thanks in advance for any help
-Matt

Hey Matt,

Are you using the CTI Link Pro license (SAP 171988)?
I'm just trying to understand better what you are doing, not suggesting
that it would help because I do not believe you can actually directly read
the status of an agent let alone the membership status of that user in a
group.

Drop me a private message at info AT telecom-gear.com I am also working on
some software for IPO, would love to exchange ideas.

Cheers,

D~

--

This is ma\' sig


##-----------------------------------------------#
Telecom Discussions a
http://www.telecom-gear.com
no-spam access to your favorite newsgroup -
comp.dcom.telecom.tech - 3506 messages and counting
##-----------------------------------------------##